Privacy Policy

1. Introduction

Azure Crest Yacht Club ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy details how we collect, use, disclose, and protect your information when you visit our website yachtbook.best or engage in our yacht charter services.

By utilizing our services, you agree to the data practices described in this policy. This policy aligns with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal information that you voluntarily provide to us when you:

• Book a yacht charter
• Contact us through our website or phone
• Subscribe to our newsletter
• Complete forms on our website
• Participate in surveys or promotions

This information may include:

• Name and contact details (email, phone, address)
• Payment information (processed securely via third-party providers)
• Charter preferences and requirements
• Emergency contact information
• Dietary restrictions or medical information (if provided)

2.2 Automatically Collected Information

When you visit our website, we automatically gather certain information about your device and usage patterns:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referring websites
• Device information (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences
• Analyze website usage and performance
• Provide personalized content
• Improve our services

You can manage cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide yacht charter services, process bookings, and communicate with you about your reservations
• Customer Support: To respond to your inquiries and offer assistance
• Payment Processing: To process payments and manage billing
• Safety and Security: To ensure the safety of our operations and prevent fraud
• Marketing: To send you promotional materials and updates (with your consent)
• Website Improvement: To analyze usage patterns and enhance our website functionality
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in: payment processing; website hosting and maintenance; email marketing; analytics and performance monitoring; customer support.

4.2 Legal Requirements

We may disclose your information if required by law or in response to legal processes, court orders, emergencies, or investigations of potential fraud or illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, regular assessments, and employee training.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Typical periods:

• Charter bookings: 7 years (tax/legal)
• Marketing communications: until unsubscribe/delete
• Website analytics: 26 months
• Customer support: 3 years from last interaction

7. Your Rights and Choices

Rights include access, correction, deletion (subject to law), portability, opt-out of marketing, and cookie control. To exercise these rights, contact us using the details below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to analyze website usage. You can opt out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may link to social platforms with their own privacy policies.

8.3 Payment Processors

Payments are handled by PCI DSS-compliant third-party processors.

9. International Data Transfers

Your information may be transferred to and processed in countries other than United Kingdom. We apply appropriate safeguards consistent with applicable privacy laws.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data. If you believe a child provided data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will notify you by posting the updated policy, emailing registered users, or displaying a notice on our site. Continued use after the effective date constitutes acceptance.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Compliance with Google Ads User Consent Policy

We comply with Google Ads user consent policies. You can change cookie/tracking choices anytime via our cookie settings.